Hanson’s Auto Detail Care Alliance Terms and Conditions
Effective Date: January 11, 2026Last Updated: January 11, 2026
By participating in the Hanson’s Auto Detail Care Alliance (the “Program”), you agree to these Terms and Conditions. Please read them carefully.
1. Program Eligibility and Enrollment
1.1 Eligibility
The Program is open to individual consumers only. Businesses, fleets, dealerships, and commercial accounts are not eligible.
1.2 Enrollment
Enrollment is automatic and complimentary when you book your first service with Hanson’s Auto Detail. No application or forms are required. You may receive confirmation and updates via email and/or SMS.
1.3 Account Ownership
Your Program account is for your personal use only. Accounts may not be shared, transferred, sold, or assigned to another person. You are responsible for all activity on your account.
2. Tiers and Tier Progression
2.1 Tier Structure
The Program has four tiers. Your tier is determined by your total eligible spend during the 12-month period from your enrollment anniversary date (not the calendar year).
Tier
Annual Spend
Stamp Earning Rate
Partner
$0–$499
1 stamp per $100 spent
Protector
$500–$999
1 stamp per $90 spent
Guardian
$1,000–$2,499
1 stamp per $75 spent
Curator
$2,500+
1 stamp per $60 spent
2.2 Tier Progression
Your tier is reviewed and may reset on your enrollment anniversary date each year
If you reach a higher tier mid-year, you retain that tier through your anniversary date
Tier privileges activate immediately upon reaching the threshold
You may be notified of tier changes via email and SMS
3. Tier Privileges
Privileges may change over time and are subject to availability and scheduling. Some privileges may be limited by route scheduling, staffing, and seasonal capacity.
3.1 Partner Tier ($0–$499)
Birthday recognition: 2 stamps annually
Enrollment anniversary recognition: 2 stamps annually
Care Alliance Portal access and stamp tracking
Email and SMS notifications
3.2 Protector Tier ($500–$999)
All Partner Tier privileges
Priority waitlist access for cancellations and openings
Member-only care releases (early access to select seasonal offerings and limited-availability opportunities)
Gleam Professional Care Collection (one-time, 4 points) at first-time tier attainment
3.3 Guardian Tier ($1,000–$2,499)
All Protector Tier privileges
Two CarCare Concierge redemptions per year (up to 30 miles one way)
Quarterly member raffles (Guardian and Curator only)
Shine Professional Care Collection (one-time, 7 points) at first-time tier attainment
3.4 Curator Tier ($2,500+)
All Guardian Tier privileges
VIP scheduling priority
Unlimited CarCare Concierge redemptions per year (up to 30 miles one way)
Access to an exclusive annual client event
Radiance Professional Care Collection (one-time, 12 points) at first-time tier attainment
4. Earning Stamps
4.1 How Stamps Are Earned
You earn stamps on eligible purchases based on your current tier’s earning rate. Stamps are calculated on the net amount after any redemptions have been applied.
4.2 Eligible Purchases
Stamps are earned on:
Paid services (including detailing, paint correction, ceramic coating, and other eligible services)
Eligible retail product purchases
Signature Detailing Club membership purchases
Gift certificate purchases
4.3 Exclusions
Taxes and fees are not included in stamp calculations.
4.4 Stamp Tracking
Stamps may be tracked as decimal values (not rounded)
You will receive stamp balance updates after each service via email and SMS
You can check your stamp balance via the Care Alliance Portal or by contacting us
4.5 Stamp Validity
Stamps never expire unless your account is closed or the Program is terminated.
5. Redeeming Stamps (Benefit Redemptions)
5.1 Redemption Levels and Benefit Menu
Redemptions are offered at the following stamp levels. Each redemption applies to one selected benefit.
3 stamps — Quick Care (choose 1): Quick Interior Window Cleaning; Priority Openings Access (30 days)
7 stamps — Convenience and Maintenance (choose 1): CarCare Concierge (up to 30 miles one way); Maintenance Essentials Kit
11 stamps — Service (choose 1): Essential Exterior Detail; CarCare Concierge (up to 60 miles one way); Premium Wash Kit
15 stamps — Guidance (choose 1): Vehicle Care Strategy Session (45–60 minutes); Complete Care Kit
5.2 How to Redeem
Redemptions are initiated through the Care Alliance Portal (or by contacting our team)
After redeeming, you will receive a confirmation via email and/or SMS
5.3 30-Day Use Window
To keep tracking simple and ensure availability, redeemed benefits must be scheduled or used within 30 days of redemption. Unused redeemed benefits expire after 30 days and are not reissued.
5.4 Availability and Scheduling
Experience-based benefits are subject to availability and route scheduling
Concierge mileage is measured one way using the shortest Google Maps route
Benefits cannot be applied retroactively to completed services
All redemptions are final unless Hanson’s Auto Detail permits otherwise
6. Professional Care Collections
6.1 What They Are
When you reach Protector, Guardian, or Curator tier for the first time, you receive a one-time point allotment to curate items from the approved Professional Care Collection selection.
6.2 Point Values
Protector: Gleam Collection (4 points)
Guardian: Shine Collection (7 points)
Curator: Radiance Collection (12 points)
6.3 Collection Rules
Selection must be made within 30 days of tier qualification
Selections are final and cannot be exchanged
Points and selections are non-transferable
Products are subject to availability
7. Referral Recognition
7.1 How Referrals Work
You may refer friends and family to Hanson’s Auto Detail. When your referral completes their first service, you earn bonus stamps.
7.2 Referral Bonus
You earn: 4 bonus stamps per successful referral
Your referral receives: 4 welcome stamps (all new clients receive this)
7.3 Referral Rules
Your referral must mention your name at booking or upon arrival
Only the first person to refer a new client is eligible for the bonus
Referral verification is required before stamps are awarded
8. Birthday and Anniversary Recognition
8.1 Eligibility
Birthday and enrollment anniversary recognition is available to active members who have had a service within the past 12 months. Members inactive for 12+ months are not eligible.
8.2 Details
Birthday recognition: 2 stamps annually
Enrollment anniversary recognition: 2 stamps annually
Recognition stamps are added via email and/or SMS notification
9. Care Alliance Portal and Account Management
9.1 Portal Access
You can access your Program account via the Care Alliance Portal. The portal displays your tier status, stamp balance, and redemption options.
9.2 Account Updates
You are responsible for maintaining accurate contact information. Update your phone number or email via the portal or by contacting us.
9.3 Account Closure
You may request account closure at any time. Upon closure, unused stamps are forfeited.
10. Returns, Adjustments, and Verification
10.1 Adjustments
Hanson’s Auto Detail may adjust your account to correct errors in stamp calculation or awards, or to account for returns/adjustments.
10.2 Fraud and Misuse
We reserve the right to investigate suspected fraud or misuse (including false referrals or unauthorized account access). Accounts involved in misuse may be suspended or terminated and stamps may be forfeited.
11. Non-Transferability and No Cash Value
Stamps and balances are non-transferable
Stamps have no cash value and cannot be exchanged for cash or cash equivalents
12. Promotional Use and Consent
By participating in the Program, you agree that Hanson’s Auto Detail may use your name, likeness, testimonials, and service photos for promotional purposes. You may opt out in writing.
13. Program Modifications and Termination
13.1 Right to Modify
Hanson’s Auto Detail reserves the right to modify the Program, including terms, tier thresholds, earning rates, and benefit offerings.
13.2 Program Termination
If the Program is terminated, we will provide notice and a reasonable window to redeem stamps, as determined by Hanson’s Auto Detail.
14. Legal Terms
These terms are governed by the laws of the Commonwealth of Pennsylvania. Hanson’s Auto Detail is not liable for technical failures, system downtime, or data loss related to the portal or messaging.
15. Contact and Support
Phone/Text/SMS: 724-806-1700 Email: bill@hansonsautodetail.com Hours: Monday–Friday 9am–6pm, Saturday 9am–2pm ET, weekends by appointment
16. Acceptance of Terms
These Terms and Conditions are effective as of the Effective Date above and supersede all previous versions. Continued participation constitutes acceptance of any updated terms.