Auto Detailing Terms and Conditions
Hanson’s Auto Detail is committed to providing an exceptional detailing experience. By scheduling any service with Hanson’s Auto Detail, you agree to all terms and conditions outlined below. These policies are designed to ensure clarity, fairness, and quality for all our clients.
Definitions
Client: The individual scheduling and paying for the services.
Booking Fee: A non-refundable deposit required to secure an appointment.
Annual Coating Maintenance: Required yearly service to maintain ceramic coating warranties.
Paint Correction: The process of removing defects from a vehicle’s paint surface.
Promotional Offers: Special discounts or incentives with specific terms and expirations.
Booking and Cancellations
A 20% non-refundable booking fee is required to secure an appointment. This fee is applied to the final bill upon service completion.
Clients may reschedule once within 30 days of the original appointment without paying an additional booking fee. A new booking fee applies for subsequent rescheduling.
Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows will forfeit the booking fee.
Clients with repeated no-shows or late cancellations will no longer be permitted to schedule services.
Emergency exceptions may be made for medical or other verified urgent situations.
Payment Terms
The booking fee is due at scheduling, and the remaining balance is due on the service date.
Accepted payment methods include cash, checks, major credit cards, ACH, Affirm, Afterpay, Apple Pay, and Google Pay. Affirm and Afterpay may charge fees or interest.
Refunds for overpayments or cancellations initiated by Hanson’s Auto Detail due to unforeseen circumstances will be processed immediately. Timing for receiving funds depends on banks and credit card processors.
Terms of Service
All services require an in-person consultation and vehicle inspection to finalize pricing and service details. Preliminary estimates provided over the phone or online may be adjusted after inspection.
Changes in vehicle condition (e.g., pet hair, biohazard cleanup) between inspection and appointment may result in additional charges. Clients will be notified for approval before work begins.
Clients must approve the final service order through Urable’s digital approval system before work begins.
Paint Correction, Polishing, and Scratch Removal
Paint correction involves removing surface defects while preserving the vehicle’s clear coat.
Deep scratches may not be fully removable without compromising the clear coat. Hanson’s Auto Detail prioritizes preserving the integrity of the paint.
Pricing varies based on the vehicle’s condition and cannot be quoted definitively without inspection.
Pre-Existing Damages
Hanson’s Auto Detail documents pre-existing conditions with photos before starting work.
The company is not liable for hidden damages discovered during the detailing process.
Remove Personal Items
Clients must remove all personal belongings before the appointment. Hanson’s Auto Detail is not responsible for any items left behind.
Unclaimed items will be stored in compliance with Pennsylvania laws.
Seat Covers Removal and Replacement
Hanson's Auto Detail may assess an additional fee for the removal and replacement of seat covers when cleaning seat surfaces. This upcharge reflects the additional time and labor required to ensure proper handling and thorough cleaning.
Customers are encouraged to inform us if their vehicle has seat covers when booking services to allow for accurate pricing and expectations.
Please note: Hanson's Auto Detail is not responsible for any pre-existing damage to seats or seat covers or improper fitment resulting from prior installation. Customers should ensure that their seat covers are compatible with removal and reinstallation.
Child Seats
For safety and liability reasons, clients must remove child seats and booster seats before the appointment.
Vehicle Battery
Hanson’s Auto Detail may leave doors, hoods, and trunks open during service. Clients authorize the use of a battery charger or disconnection of the battery to prevent discharge.
Hybrid and electric vehicles will be handled according to manufacturer guidelines.
Service Time Policy
Service times are estimates and may vary. Clients will be notified of significant delays via text or phone call.
Photo/Video Rights
Hanson’s Auto Detail may use photos or videos of the vehicle for promotional purposes. Clients may opt-out by notifying us via phone, email, text, or in person.
Service Guarantee
Upon completion, clients will inspect the vehicle with Hanson’s Auto Detail staff. If dissatisfied, Hanson’s Auto Detail will address concerns immediately.
Claims must be submitted within 48 hours. Resolutions will follow Pennsylvania laws or be completed within 7 days, whichever is later.
Hanson's Auto Detail Ceramic Coating Warranty Terms
Coverage
Hanson's Auto Detail warrants that with the proper application of our professional ceramic coatings, your vehicle’s paint finish will remain protected against:
Oxidation
Loss of Gloss
UV Damage
Acid Rain
Paint Chalking
If the treated paint is shown to be adversely affected by exposure to these conditions or through normal use, as evidenced by visible loss of gloss, Hanson’s Auto Detail will remedy the issue free of charge through professional surface reconditioning and polishing as the first step before any repainting.
Applicable Coating Terms
Our coating warranties are structured as follows, with specific annual maintenance requirements necessary to keep the warranty valid:
System X Max/Max G+/Max MF: Lifetime Warranty
System X Pro+: 6-Year Warranty
System X Crystal SS+: 3-Year Warranty
System X Glass+: No warranty coverage (glass-specific coating).
Headlight Refinishing Coating: 5-Year Warranty
Interior Coating Package. Our upgraded interior coating package includes System X LVP, a premium coating for leather, vinyl, and plastics, with the following features:
3-Year Warranty for System X LVP on leather, vinyl, and plastic surfaces.
Free Annual Reapplication: For System X Textile Coating on fabric and carpeted surfaces, included with an applicable Interior Detail package.
Note: No warranty is provided for coatings other than those specified above.
General Conditions
To maintain the validity of this warranty, Annual Coating Maintenance service must be performed exclusively by Hanson’s Auto Detail. This service ensures the continued protection and performance of the ceramic coating.
Coverage applies solely to vehicles registered for non-commercial, legal road use.
Vehicles over three (3) months old are required to have machine polishing by Hanson’s Auto Detail before coating application.
The warranty is non-transferable and is registered under the vehicle owner's name.
In the event of any surface repair (e.g., due to an accident), the affected area must be retreated by Hanson’s Auto Detail within thirty (30) days, at the owner’s expense.
Routine washing and maintenance, as outlined in this warranty, are mandatory to prevent contaminant buildup.
In the Event of Customer Damage
If a customer’s vehicle sustains damage to the coated surface due to repairs or external impacts, the following conditions apply to maintain warranty coverage on the repaired areas:
Contact Timeline: The customer must contact Hanson's Auto Detail within thirty (30) days of the repair to schedule a recoating service for the affected areas. Timely contact ensures that recoating is planned within the appropriate curing timeframe.
Recoating Wait Periods: Based on the curing method used by the repair shop, the following approximate wait times are required before recoating to allow for full paint curing and off-gassing:
Baked-Cured Paint: Minimum of 30 days before recoating.
Infrared (IR) Cured Paint: Minimum of 7 weeks before recoating.
Free-Air Cured Paint: Minimum of 90 days before recoating.
We recommend that customers ask their repair shop about the specific curing method used on the repaired area. This information helps determine the optimal recoating schedule, preventing issues with coating adhesion. Hanson’s Auto Detail will assist in selecting an appropriate appointment date based on the repair details.
Cost Responsibility: All costs associated with recoating, including ceramic coating reapplication, will be borne by the customer. A service quote will be provided upon inspection.
Maintaining your Coatings
To keep the warranty in effect, regular maintenance of the vehicle’s paintwork is required, including:
Bi-Weekly Washing: The vehicle exterior must be washed at least every two weeks, using products and techniques recommended by Hanson’s Auto Detail to avoid contamination buildup. Avoid automated car washes with brushes, as they can damage the coating.
Hand Drying: Ensure no water is left to dry on the coated surface, especially in the first two weeks after installation. In areas with high mineral content in water, promptly dry all coated surfaces with a microfiber cloth to prevent spotting or mineral deposits.
Spot Cleaning for Water Deposits: If the vehicle is exposed to hard water, rinse or remove any visible water spots immediately using a mixture of vinegar and water on a microfiber cloth.
Interior Care: Clean leather, vinyl, and plastic surfaces regularly with a light interior cleaner or water to preserve the System X LVP coating. Vacuum fabric and carpets routinely to maintain the Textile Coating. Read for more information. Read for more information.
Annual Coating Maintenance: Scheduled Annual Coating Maintenance services must be completed within 30 days of the anniversary date of the last service to maintain warranty validity. This service includes a full wash, decontamination, Crystal or Topcoat application, and inspection by our team. Annual Coating Maintenance services incur a fee, which will be determined by Hanson's Auto Detail.
Limit of Liability
Claims and Repairs: Hanson’s Auto Detail’s liability under this warranty is limited to the repair or retreatment of the affected coated area, at our sole discretion, up to a maximum of $1,000. We reserve the right to refund the original application cost as an alternative to performing retreatment, in which case the warranty will terminate.
Sole Discretion: Hanson’s Auto Detail retains the sole discretion to determine the course of action for any warranty claim, including whether reconditioning, repainting, or refunding is the best solution.
Coverage Limitations: Our liability is strictly limited to the cost of repair or retreatment of the coated surface only. Hanson’s Auto Detail is not liable for any loss of time, use of the vehicle, or incidental damages during inspections or treatments.
Exclusions
This warranty does not cover:
Negligence or Improper Maintenance: Damage resulting from neglect, failure to maintain the surface, or improper care techniques, including the use of brushes or automated car washes that may cause abrasions.
Pre-existing Surface Damage: Existing paint defects or substandard materials from the vehicle manufacturer, dealership, or unauthorized parties.
Swirl Marks, Marring, or Scratches: Swirl marks, marring, scratches, scuffs, or chips that may result from daily use or poor washing techniques.
Water Spots: Water spots caused by mineral deposits (often from hard water or sprinklers) are excluded. It is advised to address any spotting immediately.
Physical or Environmental Damages: Physical damages from impacts, weather events, or contaminants such as road salt, paint overspray, and rail dust are not covered.
Annual Coating Maintenance
To keep the warranty valid, an Annual Coating Maintenance service must be scheduled within thirty (30) days before or after the application anniversary. This service is performed by Hanson’s Auto Detail at a fee and includes:
Exterior Wash and Decontamination
Crystal or Topcoat Application
Comprehensive Coating Inspection
Failure to complete the Annual Coating Maintenance within the required timeframe will terminate the warranty.
Making a Claim
If you need to make a warranty claim, follow these steps:
In-Person Appointment: Contact Hanson's Auto Detail to schedule an in-person inspection. Claims must be reported within thirty (30) days of the damage being observed.
Damage Evaluation: Our team will assess the vehicle to verify the nature and extent of the coating damage.
Repair or Remedy Decision: Based on the inspection, Hanson’s Auto Detail will determine whether reconditioning, repainting, or refunding is the appropriate course of action, per the warranty terms.
Additional Notes
Non-Transferable Warranty: The warranty is issued in the name of the original owner and cannot be transferred to subsequent vehicle owners.
Routine Maintenance Reminders: Hanson’s Auto Detail will provide courtesy reminders for Annual Coating Maintenance. However, not receiving a reminder does not exempt you from scheduling your annual service.
Governing Law: This warranty is governed by the laws of Pennsylvania, USA. Any disputes will be subject to Pennsylvania jurisdiction.
Clients are encouraged to purchase recommended maintenance products directly from Hanson’s Auto Detail.
Warranty claims and registrations are managed digitally.
Service Disclaimer & Waiver
Clients acknowledge that detailing may reveal hidden imperfections (e.g., cracks, rust).
Hanson’s Auto Detail assumes no liability for pre-existing conditions or damage resulting from standard detailing procedures.
Consult the vehicle manual for pressure washing restrictions before service.
Hanson’s Auto Detail is not liable for delays or cancellations due to force majeure events, including extreme weather, pandemics, or supply chain disruptions.
Hanson’s Auto Detail’s liability is limited to the service cost and excludes indirect or consequential damages.
Additional Policies
Dispute Resolution: Disputes will be resolved through arbitration under Pennsylvania law.
Privacy Policy: Visit our Privacy Policy for details on how client information is protected.
Customer Feedback: Complaints or negative feedback should be directed to Hanson’s Auto Detail for resolution. Suggestions and positive reviews are welcome via phone, email, text, Google, or Facebook.
Promotions and Gift Cards: Promotions include specific terms and timelines. Gift cards are non-refundable and do not expire.
Thank you for trusting Hanson’s Auto Detail. We look forward to exceeding your expectations!
Update 12/11/2024