Auto Detailing Terms and Conditions
Booking and Cancellations
Hanson’s Auto Detail may require a 20% non-refundable booking fee due at time of scheduling for new customers. The booking fee is required to schedule your appointment and is applied to your final bill upon completion of service. A payable invoice will be either emailed or texted for the booking fee. Once the booking fee is paid, the appointment will be scheduled and you will receive a notification.
Things happen in life we cannot control. We want to work with you when issues pop up. Cancellations and rescheduling requests must be made 24 hours or more in advance. You may reschedule an appointment once within 30 days with no additional booking fee. If you cannot make 24 hours notice, or no call/no show, the booking fee will be forfeited.
Terms of Service
Hanson's Auto Detail must conduct an in-person consultation with you and the vehicle before we can provide you the total cost and estimate the time before we will accept a job. We reserve the right to adjust any over-the-phone cost or time estimate after we have visually inspected your vehicle. If the vehicle condition changes between the time the vehicle was inspected and the scheduled appointment, the cost of service may change and you will be notified to get approval prior to work starting.
If you have extra/special requests please let us know at the time the service order is written. Any alterations or changes after the initial service package order has been issued may result in an extra charge. Any alterations or charges to the initial service package order must be approved in writing between you and Hanson's Auto Detail before any extra work begins. Any changes to fees and/or time, be it verbal or in writing, will not affect the substance of this agreement and all the terms herein will still apply with the new rate and/or time.
20% non-refundable booking fee is due on scheduling. Remaining payment is due on the date of service. We accept cash, checks, major credit cards (Visa, MasterCard, Discover, and American Express), Apple Pay, and Google Pay. Please do not leave any payments in the vehicle.
Service Time Policy
Our service times are only an estimate. Your vehicle may take more or less time to complete the agreed upon services.
It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don’t work or become loose and cracked without the owner’s knowledge, therefore should a Hanson's Auto Detail representative find any items that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, therefore you agree not to hold Hanson's Auto Detail responsible for any pre-existing damages to your car.
Dirt can hide swirl marks, scratches, dings, paint chips, fine lines and marks, should a Hanson's Auto Detail representative find any exterior imperfections, we will make you aware, however Hanson's Auto Detail will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. Also, during the course of paint correction, other paint defects may become evident and we will not be responsible for these pre-existing paint imperfections; smaller scratches, swirls and other defects tend to hide and mask more serious and deeper scratches that will then be more easily seen after paint correction. Hanson's Auto Detail will not be held responsible should we find pre-existing paint imperfection during our normal course of detailing that you were not aware.
Remove Personal Items
Please remove all personal items prior to your appointment. Although we will take the utmost care with anything left inside your vehicle, we cannot be held responsible for any personal items left behind.
Due to child safety and liability reasons, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats prior to appointment. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.
I understand that the doors, tailgate, trunk and hood may be open for extended periods and may cause battery discharge. I authorize Hanson's Auto Detail to utilize either a battery charger or disconnect battery to ensure battery charge.
Upon completion of your car, we will walk you through a complete car inspection of agreed upon services and the results achieved. If, in the unlikely event, that you are not completely satisfied with the results, we will take it back in the shop and make it right. Service claims must be presented in person to Hanson's Auto Detail within 48 hours.