Hanson’s Auto Detail - Auto Detailing Terms and Conditions
Last Updated: January 11, 2026
Hanson’s Auto Detail is committed to providing an exceptional detailing experience. By scheduling any service with Hanson’s Auto Detail, you agree to the terms and conditions below. These policies are designed to ensure clarity, fairness, and quality for all clients.
Definitions
Client: The individual scheduling and paying for services.
Booking Fee: A non-refundable deposit required to secure an appointment.
Annual Coating Maintenance: Required yearly service to maintain eligible ceramic coating warranties.
Paint Correction: The process of reducing defects in a vehicle’s paint surface.
Promotional Offers: Special discounts or incentives with specific terms and expirations.
Booking, Rescheduling, and Cancellations
A 20% non-refundable Booking Fee is required to secure an appointment. The Booking Fee is credited toward your final service cost and is deducted from the total amount due on the service date.
Clients may reschedule one (1) time within 30 days of the original appointment without paying an additional Booking Fee. The new appointment must fall within 60 days of the original date.
A new Booking Fee applies for any subsequent rescheduling.
Cancellations must be made at least 24 hours in advance. Late cancellations or no-shows will forfeit the Booking Fee.
Clients with repeated no-shows or late cancellations may no longer be permitted to schedule services.
Emergency exceptions may be made for medical or other verified urgent situations.
Payment Terms
The Booking Fee is due at scheduling. The remaining balance is due on the service date.
Accepted payment methods include cash, checks, major credit cards, ACH, Apple Pay, and Google Pay.
Refunds for overpayments or cancellations initiated by Hanson’s Auto Detail due to unforeseen circumstances will be processed promptly. Timing for receiving funds depends on banks and credit card processors.
Consultations, Estimates, and Scope Changes
All services require an in-person consultation and vehicle inspection to finalize pricing and service details.
Preliminary estimates provided over the phone or online are not final and may be adjusted after inspection.
If the vehicle’s condition changes between inspection and appointment (for example, heavy pet hair, excessive soiling, or biohazard conditions), the service scope may change. Any scope change will be communicated and requires Client approval before work begins.
Clients must approve the final service order through Urable’s digital approval system before work begins.
Biohazards and Refusal of Service
For the safety of our team and clients, Hanson’s Auto Detail may decline, pause, or modify services if a vehicle contains conditions that require special handling, including but not limited to bodily fluids, mold, needles or sharps, insects or infestation, or other hazardous materials. If special handling is possible, additional time and fees may apply with Client approval.
Paint Correction, Polishing, and Scratch Removal
Paint correction reduces surface defects while preserving the vehicle’s clear coat.
Deep scratches may not be fully removable without compromising the clear coat. Hanson’s Auto Detail prioritizes preserving paint integrity.
Pricing varies based on vehicle condition and cannot be quoted definitively without inspection.
Pre-Existing Damage and Documentation
Hanson’s Auto Detail documents pre-existing conditions with photos during the initial inspection before service begins.
Clients must review and approve the inspection report through Urable’s digital approval system before work commences.
Clients should notify us immediately of any discrepancies during the inspection process.
Hanson’s Auto Detail is not liable for hidden damage discovered during the detailing process.
Personal Items, Child Seats, and Access Limitations
Clients must remove all personal belongings before the appointment. Hanson’s Auto Detail is not responsible for any items left behind.
For safety and liability reasons, clients must remove child seats and booster seats before the appointment.
If personal items, child seats, or other obstructions remain, service results may be limited in affected areas and service time may increase.
Unclaimed items will be stored in compliance with Pennsylvania laws.
Seat Covers
Hanson’s Auto Detail will clean seat covers and all accessible areas, including original seat surfaces visible beneath or around seat covers, to the best of our ability. We do not remove seat covers during service.
For the most thorough cleaning results, clients are encouraged to remove seat covers before their appointment. Hanson’s Auto Detail is not responsible for any pre-existing damage to seats or seat covers, or for areas that cannot be accessed due to seat cover placement.
Vehicle Battery
Hanson’s Auto Detail may leave doors, hoods, and trunks open during service. To prevent battery discharge, Clients authorize the use of a battery charger or temporary disconnection of the battery when appropriate. For hybrid and electric vehicles, we follow manufacturer guidelines and will consult the Client before any battery-related procedures.
Service Timing and Completion Windows
Unless otherwise noted, vehicles are requested to be dropped off by 9:00 AM.
Most services are targeted for completion by 6:00 PM the same day. However, completion times are estimates and may vary based on vehicle condition, approved scope, curing requirements, workflow, and other operational factors.
Ceramic coating applications and other premium multi-day services have specific completion timelines communicated during consultation and confirmed in the service order.
Clients will be notified of any significant delays via text or phone call.
Extreme Weather Protocols
During extreme weather conditions (below 32°F or above 95°F), certain services may be delayed or rescheduled to ensure quality results. Hanson’s Auto Detail will notify Clients of any weather-related adjustments as soon as possible and offer rescheduling without penalty.
Photo and Video
Hanson’s Auto Detail may use photos or videos of the vehicle for promotional purposes. Clients may opt out by notifying us via phone, email, text, or in person. Opting out does not affect service quality, pricing, or scheduling.
CarCare Concierge (Pickup and Delivery)
Free vehicle pickup and delivery within 4 miles of our location (206 Porter Ave, Scottdale, PA).
Extended service fees apply: $10 for 8 miles, $20 for 15 miles, $40 for 30 miles, $60 for 60 miles.
CarCare Concierge is available up to 60 miles from our location.
By using CarCare Concierge, Clients authorize Hanson’s Auto Detail to operate the vehicle during transport. Vehicles must have adequate fuel and be in safe operating condition.
Care Alliance (Rewards Program)
Clients may be automatically enrolled in the Hanson’s Auto Detail Care Alliance rewards program at no cost after completing their first service. Care Alliance stamps, benefits, and redemptions are governed by the Care Alliance Terms and Conditions available at https://www.hansonsautodetail.com/care-alliance-terms. Care Alliance stamps have no cash value, are non-transferable, and cannot be applied retroactively. Participation in Care Alliance does not modify our service policies, including scheduling, cancellations, rescheduling, payment requirements, or satisfaction and liability terms.
Signature Detailing Club
The Signature Detailing Club includes two membership options: Signature Maintenance and Signature Master. Membership terms below were last updated 10/20/2025.
Membership Basics
Limited to 20 members only.
One membership per registered vehicle.
Initial detail service at regular pricing is required to activate membership.
Services must be scheduled in advance.
Membership Maintenance
Monthly services must be completed within each calendar month.
Membership automatically terminates if the monthly service is not completed.
Membership is non-transferable between vehicles.
Premium Services (Available After Continuous Membership)
Engine Bay Detail (6 months)
Interior Coating Package (9 months, Signature Master members only, then every 3 years)
Clay Bar and Decontamination (12 months, non-coated vehicles only in Signature Maintenance)
Annual Coating Maintenance (12 months, coated vehicles only in Signature Master)
Paint Correction (available at additional cost)
Service Guidelines
Additional charges may apply for:
Extensive garbage removal
Other conditions requiring extra attention
Scheduling and Cancellation
Appointments are required.
Simple cancellation process: notify us anytime to stop services.
Repeatedly postponing services may result in membership deactivation.
Terms Modification
Hanson’s Auto Detail may modify membership terms with 30-day advance notice.
Service Guarantee
Upon completion, Clients will inspect the vehicle with Hanson’s Auto Detail staff. If dissatisfied, Hanson’s Auto Detail will address concerns promptly.
Claims must be submitted within 48 hours. Resolutions will follow Pennsylvania law or be completed within 7 days, whichever is later.
Hanson’s Auto Detail Ceramic Coating Warranty Terms
Coverage
Hanson’s Auto Detail warrants that with proper application of our professional ceramic coatings, your vehicle’s paint finish will remain protected against oxidation, loss of gloss, UV damage, acid rain, and paint chalking.
If the treated paint is shown to be adversely affected by exposure to these conditions or through normal use, as evidenced by visible loss of gloss, Hanson’s Auto Detail will remedy the issue free of charge through professional surface reconditioning and polishing as the first step before any repainting.
Applicable Coating Terms
Coating warranties are structured as follows, with specific annual maintenance requirements necessary to keep the warranty valid:
System X Max/Max G+/Max MF: Lifetime Warranty
System X Pro+: 6-Year Warranty
System X Crystal SS+: 3-Year Warranty
System X Glass+: No warranty coverage (glass-specific coating)
Headlight Refinishing Coating: No warranty coverage; may provide up to 3-year protection depending on use, maintenance, and environmental exposure
Interior Coating Package: Our upgraded interior coating package includes System X LVP, a premium coating for leather, vinyl, and plastics.
3-Year Warranty for System X LVP on leather, vinyl, and plastic surfaces
Free annual reapplication for System X Textile Coating on fabric and carpeted surfaces when included with an applicable Interior Detail package
Warranty applies to the original vehicle owner for as long as they own the vehicle, provided Annual Coating Maintenance is completed on schedule. Warranty terminates if maintenance lapses or the vehicle is sold.
Note: No warranty is provided for coatings other than those specified above.
General Conditions
To maintain warranty validity, Annual Coating Maintenance must be performed exclusively by Hanson’s Auto Detail.
Warranty coverage excludes commercial vehicles, including fleet vehicles, rideshare vehicles (Uber, Lyft), delivery vehicles, and rental vehicles.
Vehicles over three (3) months old may require machine polishing by Hanson’s Auto Detail before coating application, based on inspection.
The warranty is non-transferable and is registered under the vehicle owner’s name.
In the event of any surface repair (for example, due to an accident), the affected area must be retreated by Hanson’s Auto Detail within thirty (30) days, at the owner’s expense.
Routine washing and maintenance are mandatory to prevent contaminant buildup.
In the Event of Customer Damage
If a vehicle sustains damage to the coated surface due to repairs or external impacts:
The customer must contact Hanson’s Auto Detail within thirty (30) days of the repair to schedule recoating for affected areas.
Approximate wait times before recoating based on curing method:
Baked-cured paint: minimum 30 days
Infrared (IR) cured paint: minimum 7 weeks
Free-air cured paint: minimum 90 days
All recoating costs are the customer’s responsibility. A quote will be provided upon inspection.
Maintaining Your Coatings
To keep the warranty in effect, regular maintenance is required:
Exterior should be washed at least every two weeks using products and techniques recommended by Hanson’s Auto Detail.
Avoid automated car washes with brushes.
Promptly dry coated surfaces, especially in the first two weeks after installation.
If exposed to hard water, address visible water spots promptly.
Interior coated surfaces should be cleaned regularly with appropriate products.
Annual Coating Maintenance: Must be completed within 30 days of the anniversary date of the last service to maintain warranty validity. This service includes a full wash, decontamination, Crystal or Topcoat application, and inspection. Annual Coating Maintenance services incur a fee (typically $225 depending on condition). Final pricing is provided upon inspection.
Limit of Liability (Coating Warranty Only)
For coating warranty claims, Hanson’s Auto Detail’s liability is limited to the repair or retreatment of the affected coated area, at our sole discretion, up to a maximum of $1,000. We reserve the right to refund the original coating application cost as an alternative to performing retreatment, in which case the coating warranty will terminate.
Hanson’s Auto Detail retains sole discretion to determine the course of action for any coating warranty claim.
Exclusions
This coating warranty does not cover negligence or improper maintenance, pre-existing surface damage, swirl marks or scratches from daily use or poor washing techniques, water spots from mineral deposits, or physical and environmental damages (for example, impacts, weather events, overspray, rail dust, or road salt).
Making a Claim
Contact Hanson’s Auto Detail to schedule an in-person inspection.
Claims should be reported within thirty (30) days of the damage being observed.
Our team will assess the vehicle and determine the appropriate remedy under these terms.
Additional Notes
Not receiving a maintenance reminder does not exempt the Client from scheduling Annual Coating Maintenance.
Warranty claims and registrations are managed digitally.
Service Disclaimer and Waiver
Clients acknowledge that detailing may reveal hidden imperfections (for example, cracks, rust).
Hanson’s Auto Detail assumes no liability for pre-existing conditions or damage resulting from standard detailing procedures.
Clients should consult the vehicle manual for pressure washing restrictions before service.
Hanson’s Auto Detail is not liable for delays or cancellations due to force majeure events, including but not limited to severe weather, utility outages, supply chain disruptions, or public health emergencies. Hanson’s Auto Detail will notify Clients as soon as possible and offer rescheduling without penalty.
General Liability Limitation (Non-Warranty)
Except for coating warranty claims addressed under the Ceramic Coating Warranty Terms above, Hanson’s Auto Detail’s liability for any claim related to services is limited to the amount paid for the specific service giving rise to the claim. Hanson’s Auto Detail is not liable for indirect, incidental, special, or consequential damages.
Liability Insurance
Hanson’s Auto Detail carries $1 million in liability insurance coverage. This coverage protects against damages caused by our negligence during service.
Additional Policies
Dispute Resolution: We are committed to resolving concerns directly with our Clients first. If issues cannot be resolved through direct communication, disputes will be handled through arbitration under Pennsylvania law.
Privacy Policy: Visit our Privacy Policy for details on how client information is protected.
Customer Feedback: Complaints or negative feedback should be directed to Hanson’s Auto Detail for resolution. Suggestions and positive reviews are welcome via phone, email, text, Google, or Facebook.
Promotions and Gift Cards: Promotional offers include specific terms and timelines. Gift cards are non-refundable and do not expire.
Contact and Support
Phone/Text/SMS: 724-806-1700 Email: bill@hansonsautodetail.com Hours: Monday–Friday 9am–6pm, Saturday 9am–2pm ET, weekends by appointment